Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Diagnosis of loss of heating or hot water, unusual noise, warning codes, poor circulation, icing, leaks, electrical isolation issues or control faults, subject to safe access and system details. Repair assessment should distinguish heat-pump faults from issues in radiators, underfloor circuits, thermostats, valves, cylinders, power supply or building controls. If flooding, water ingress or storm damage is suspected, isolate the system only where safe and arrange appropriate electrical and heating checks before restarting. A repair decision should be based on the specific appliance, installation history, fault symptoms and parts availability; no universal fault pattern, price or response time is assumed.
Diagnosis of loss of heating or hot water, unusual noise, warning codes, poor circulation, icing, leaks, electrical isolation issues or control faults, subject to safe access and system details. Repair assessment should distinguish heat-pump faults from issues in radiators, underfloor circuits, thermostats, valves, cylinders, power supply or building controls. If flooding, water ingress or storm damage is suspected, isolate the system only where safe and arrange appropriate electrical and heating checks before restarting. A repair decision should be based on the specific appliance, installation history, fault symptoms and parts availability; no universal fault pattern, price or response time is assumed.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Official local context source.
Ceredigion Local Development Plan: Renewable Energy Supplementary Planning GuidanceOfficial local context source.
Ceredigion Local Flood Risk Management StrategyOfficial local context source.
Cadw: Urban character reports — AberystwythOfficial local context source.
Provide your postcode, system make and model, the symptoms or fault code, whether heating or hot water is affected, and any relevant access or safety information. This allows the appointment and equipment requirements to be assessed against the actual installation.
It can affect safe access, equipment siting and decisions after water ingress. Ceredigion’s flood-risk strategy identifies flooding from the sea, rivers, surface water and drainage networks and notes that climate change may increase rainfall intensity and flood frequency. Check current official flood information and obtain a qualified site assessment where relevant.