Practical guidance / no installation sales
Care begins with
clear information.
Practical, people-first guides for owners of existing heat pumps—covering planned care, reported faults and the information that helps a service visit start well.
Service, care & maintenance.
Clear, system-focused guidance written for people looking after an existing heat pump.
How Often Should a Heat Pump Be Serviced?
A clear answer to a common maintenance question, plus the factors that can change the right service interval.
Read guide 02 / Heat pump guide7 Signs Your Heat Pump May Need a Service
The practical changes worth recording before you request heat pump servicing or diagnostics.
Read guide 03 / Heat pump guideWhat Is Included in a Heat Pump Service?
What a thoughtful service visit looks at—and the key question to ask about your own system.
Read guide 04 / Heat pump guideWhy Is My Heat Pump Running but Not Heating?
A practical guide for when the system is on but the home does not feel as warm as expected.
Read guideUnderstand the symptom first.
Clear, system-focused guidance written for people looking after an existing heat pump.
Heat Pump Error Codes: What Should You Do Next?
An error code is useful evidence—not a complete diagnosis. Here is how to prepare the right information.
Read guide 06 / Heat pump guideWhy Is My Heat Pump Making a New Noise?
How to describe an unfamiliar heat-pump noise clearly before you arrange professional support.
Read guide 07 / Heat pump guideWhat Does Heat Pump Short Cycling Mean?
A clear explanation of frequent starts and stops, and the observations that help a diagnostic visit.
Read guide 08 / Heat pump guideHeat Pump Filter Cleaning: A Practical Guide
Routine filter care explained clearly, without assuming every heat-pump system has the same layout.
Read guideMake a clearer next decision.
Clear, system-focused guidance written for people looking after an existing heat pump.
Why Is My Heat Pump Losing Performance?
A structured way to describe reduced heat-pump performance before asking for professional help.
Read guide 10 / Heat pump guideDoes a Heat Pump Need a Refrigerant Recharge?
Why a gas top-up is not the right assumption when heat-pump performance changes.
Read guide 11 / Heat pump guideHeat Pump Maintenance Checklist for Homeowners
A practical, safety-conscious checklist for looking after an existing heat pump between professional visits.
Read guideQuestions,
answered simply.
What is the Heat Pumps Service Knowledge Hub?+
The Knowledge Hub is a collection of clear, practical articles about heat pump servicing, maintenance questions and common system concerns for owners of existing heat pumps.
Can I request help after reading an article?+
Yes. Use the quote form or call the service line when you need annual servicing, diagnostics, repair support, refrigerant assessment or filter cleaning.