Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair discussions should separate observed faults from local environmental or heritage background. Record when the issue occurs, any alarms or unusual sounds, recent power or control changes, water ingress, drainage or condensate concerns, and what maintenance has already been attempted. After flooding or suspected water entry, prioritise safety and qualified inspection rather than testing damaged electrical equipment; conservation-area material is a planning checkpoint, not evidence that repair is prohibited.
Repair discussions should separate observed faults from local environmental or heritage background. Record when the issue occurs, any alarms or unusual sounds, recent power or control changes, water ingress, drainage or condensate concerns, and what maintenance has already been attempted. After flooding or suspected water entry, prioritise safety and qualified inspection rather than testing damaged electrical equipment; conservation-area material is a planning checkpoint, not evidence that repair is prohibited.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
No. The appraisal says external changes may require planning permission where permitted-development rights are curtailed. That is a planning checkpoint, not a presumption that repair is prohibited.
Provide the make and model, symptoms, alarm codes, timing, controls, maintenance history, visible equipment condition, condensate or drainage details, and any suspected water ingress or access issue.