Share the pattern
Describe planned-care questions, last service date and any change you have noticed.
Availability confirmed from postcode and system details
For an existing system, service preparation should centre on documenting the heat-pump make and model, operating symptoms, controls, flow or return information when available, condensate and drainage arrangements, electrical protection, outdoor-unit condition, and safe access. If equipment, pipework or penetrations are externally visible, note the relevant planning or conservation-area context for independent checking before changes are considered.
For an existing system, service preparation should centre on documenting the heat-pump make and model, operating symptoms, controls, flow or return information when available, condensate and drainage arrangements, electrical protection, outdoor-unit condition, and safe access. If equipment, pipework or penetrations are externally visible, note the relevant planning or conservation-area context for independent checking before changes are considered.
Describe planned-care questions, last service date and any change you have noticed.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A service visit is shaped around condition, operation, controls and the care questions you have raised.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
No. The council’s flood information is independent area background. It does not diagnose an individual system; describe any water entry or symptoms and seek qualified safety assessment where relevant.
No. The appraisal says external changes may require planning permission where permitted-development rights are curtailed. That is a planning checkpoint, not a presumption that repair is prohibited.