Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair is fault-led and separate from routine service. It may involve diagnosing no-heat or low-output symptoms, abnormal noise, loss of flow, frozen or blocked condensate, sensor or controller faults, circulation problems, leaks, defrost issues, or electrical and refrigerant-system faults. A repair assessment should identify the heat-pump type, isolate safe user checks from specialist work, and distinguish a component fault from undersizing, poor insulation, restricted airflow, control settings or wider heating-system limitations. No repair outcome should be assumed before inspection.
Repair is fault-led and separate from routine service. It may involve diagnosing no-heat or low-output symptoms, abnormal noise, loss of flow, frozen or blocked condensate, sensor or controller faults, circulation problems, leaks, defrost issues, or electrical and refrigerant-system faults. A repair assessment should identify the heat-pump type, isolate safe user checks from specialist work, and distinguish a component fault from undersizing, poor insulation, restricted airflow, control settings or wider heating-system limitations. No repair outcome should be assumed before inspection.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Record any controller code and note whether heating, hot water, or both are affected. Safe user checks may include the electrical supply and unobstructed airflow, but refrigerant, electrical, sealed-system and component repairs require appropriate diagnosis; do not assume the cause without inspection.
It may be possible, but suitability depends on the building fabric, emitters, controls, space, external-unit location and planning or heritage constraints. Northern Ireland guidance recommends balancing improved efficiency and comfort with protection of traditional building fabric and using sensitive renewable-energy design.