Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Fault diagnosis for a heat pump that is not heating or producing hot water as expected, is repeatedly stopping, shows an error code or has abnormal noise or water discharge. Checks of controls, sensors, circulation, defrost operation, refrigerant-related indicators and hydraulic components as appropriate to the system; refrigerant work should be undertaken only by suitably qualified personnel. For older or altered properties, inspection of emitters, insulation, pipework and control settings may be relevant because the heat pump's performance depends on the wider heating system. If a property is in or near a conservation area, discuss any proposed external-unit location or visible alteration with the relevant planning or conservation authority before work that may require permission.
Fault diagnosis for a heat pump that is not heating or producing hot water as expected, is repeatedly stopping, shows an error code or has abnormal noise or water discharge. Checks of controls, sensors, circulation, defrost operation, refrigerant-related indicators and hydraulic components as appropriate to the system; refrigerant work should be undertaken only by suitably qualified personnel. For older or altered properties, inspection of emitters, insulation, pipework and control settings may be relevant because the heat pump's performance depends on the wider heating system. If a property is in or near a conservation area, discuss any proposed external-unit location or visible alteration with the relevant planning or conservation authority before work that may require permission.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Provide the postcode, make and model, any error code, whether heating or hot water is affected, when the issue began, and whether the system has recently been serviced or altered. Photographs of the controls and unit can also help with initial system identification.
Potentially. Westmorland and Furness Council lists Barrow Island and Central Barrow as conservation areas, and planning or conservation requirements can depend on the proposed equipment, its position and the property. Check the council's current guidance before installing or materially altering visible external equipment.