Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Fault-finding can begin with safe isolation, controller information, visible pipework, drainage routes, external obstructions, unusual noise and signs of water ingress or corrosion. Keep observations factual and avoid assuming that conservation-area status or flood and drainage mapping proves a defect; invasive remedial work should be considered against the site’s planning context.
Fault-finding can begin with safe isolation, controller information, visible pipework, drainage routes, external obstructions, unusual noise and signs of water ingress or corrosion. Keep observations factual and avoid assuming that conservation-area status or flood and drainage mapping proves a defect; invasive remedial work should be considered against the site’s planning context.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
No. The guidance supports site-specific screening using planning policy, Critical Drainage Area information and surface-water mapping; it does not establish the actual risk of an individual property or system.
Record the postcode and system details, controller messages and symptoms, visible equipment and pipework condition, condensate and defrost-water routes, electrical isolation location, and any proposed change to external appearance or drainage.