Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair triage should begin with the system type, symptoms, display codes, power supply status, recent changes and whether heating or hot water is affected. Useful checks include controller settings, visible leaks, unusual noise, blocked air paths and condensate discharge, without opening electrical, refrigerant or sealed components. A heat-network or communal fault may require the building operator or managing agent rather than an individual heat-pump repair pathway.
Repair triage should begin with the system type, symptoms, display codes, power supply status, recent changes and whether heating or hot water is affected. Useful checks include controller settings, visible leaks, unusual noise, blocked air paths and condensate discharge, without opening electrical, refrigerant or sealed components. A heat-network or communal fault may require the building operator or managing agent rather than an individual heat-pump repair pathway.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Potentially, but access, equipment ownership, communal plant, lease conditions and any planning or building-management requirements should be checked first. Availability is confirmed from your postcode and system details.
Record the code and symptoms, check only basic user controls and visible conditions, and contact a suitably qualified service route. Do not remove covers or work on electrical or refrigerant components.