Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair enquiries should describe the symptom rather than assume the cause: for example, loss of heating or hot water, unusual noise, repeated shutdowns, control or sensor messages, pressure changes, visible leaks, or reduced performance. Do not remove covers or interfere with refrigerant circuits or electrical components. If there is a burning smell, exposed wiring, a significant water leak or another immediate safety concern, isolate the system only if it is safe to do so and seek appropriate qualified assistance.
Repair enquiries should describe the symptom rather than assume the cause: for example, loss of heating or hot water, unusual noise, repeated shutdowns, control or sensor messages, pressure changes, visible leaks, or reduced performance. Do not remove covers or interfere with refrigerant circuits or electrical components. If there is a burning smell, exposed wiring, a significant water leak or another immediate safety concern, isolate the system only if it is safe to do so and seek appropriate qualified assistance.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
It may be possible, but the system layout, access, insulation, heat emitters, controls and electrical installation should be assessed. Older or heritage-sensitive properties may also require checks before alterations are made.
Record any controller message, check only the user-accessible settings and power supply if safe, and do not open electrical or refrigerant components. If there is a burning smell, exposed wiring or a substantial leak, prioritise safety and seek qualified help.