Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair triage should record the heat-pump make and model, controller or app messages, whether heating and hot water are both affected, recent filter or pressure warnings, outdoor-unit airflow, unusual noise and any visible water leaks. Do not open refrigerant circuits or electrical enclosures. Isolate the system only where the manufacturer’s instructions allow it, and use an appropriately qualified professional for electrical, refrigerant or safety-related faults.
Repair triage should record the heat-pump make and model, controller or app messages, whether heating and hot water are both affected, recent filter or pressure warnings, outdoor-unit airflow, unusual noise and any visible water leaks. Do not open refrigerant circuits or electrical enclosures. Isolate the system only where the manufacturer’s instructions allow it, and use an appropriately qualified professional for electrical, refrigerant or safety-related faults.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Record the controller message and whether hot water is also affected, check only user-accessible settings and visible airflow, and contact a qualified service professional. Do not attempt refrigerant or electrical repairs yourself.
Sefton’s Healthy Green Homes service provides resident energy-efficiency support and directs residents to current assistance, including help relating to broken heating systems. Check the council’s current eligibility and contact arrangements; this is separate from confirming heat-pump service availability.