Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair assessment should distinguish controls or sensor faults from circulation, drainage, electrical and refrigerant-related issues, with safe isolation and clear documentation of findings. Before any change to visible outdoor equipment, pipework or wall penetrations, check the property-specific planning and conservation context; public council material is independent background, not a diagnosis or recommendation.
Repair assessment should distinguish controls or sensor faults from circulation, drainage, electrical and refrigerant-related issues, with safe isolation and clear documentation of findings. Before any change to visible outdoor equipment, pipework or wall penetrations, check the property-specific planning and conservation context; public council material is independent background, not a diagnosis or recommendation.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Yes. Bromley Council identifies conservation areas with special architectural or historic interest and planning controls, so property-specific context should be checked before altering visible equipment, pipework or penetrations.
No. Local Plan and conservation-area material is independent background. Fault diagnosis requires inspection of the individual existing system, its controls, drainage, electrical components and relevant service evidence.