Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Diagnostic assessment of heating or hot-water performance issues Investigation of control, sensor, circulation, electrical and visible mechanical faults Checks for abnormal noise, warnings, leaks, restricted airflow or poor heat transfer Repair planning that distinguishes the heat-pump unit from emitters, controls, insulation, electrical supply and other connected equipment Confirmation of equipment details and fault history before any repair scope is agreed
Diagnostic assessment of heating or hot-water performance issues Investigation of control, sensor, circulation, electrical and visible mechanical faults Checks for abnormal noise, warnings, leaks, restricted airflow or poor heat transfer Repair planning that distinguishes the heat-pump unit from emitters, controls, insulation, electrical supply and other connected equipment Confirmation of equipment details and fault history before any repair scope is agreed
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Yes. A diagnostic review can consider the heat-pump unit alongside controls, sensors, circulation, emitters, cylinder or buffer tank, visible pipework and electrical interfaces, because the reported symptom may involve connected equipment rather than the heat-pump unit alone.
They can be relevant, particularly where external equipment or associated works affect a listed building, conservation area, landscape or townscape. Burnley’s Local Plan says low-carbon proposals should balance climate objectives with the conservation of heritage and other designated assets; the applicable requirements depend on the property and proposed work.