Heat Pump Repair
in Cambridge.

Useful facts,
not assumptions.

Repair assessment should begin with the exact symptoms, the controller display, recent changes, abnormal noises, leaks, loss of heating or hot water, and whether the issue affects the whole system or one circuit. A professional may need to distinguish controls, electrical, hydraulic, airflow, ground-loop, refrigerant, or emitter-related issues. If there is an electrical burning smell, exposed wiring, a refrigerant concern, significant water leakage, or freezing conditions affecting external components, switch off the system only if safe and seek qualified assistance; do not open sealed or refrigerant circuits.

• Have the property postcode, heat-pump type (air-source or ground-source), manufacturer and model, installation or service history, warranty information, and photos of the unit and controller ready
• Note the fault code, when the problem started, outdoor conditions, pressure or temperature readings shown by the controls, and whether heating or hot water is affected
• Cambridge and Greater Cambridge planning guidance should be checked before external replacement or alteration work: ground-source heat pumps are described as permitted development, while air-source installations can require permission depending on the building, location, size, roof, highway, listed-building, scheduled-monument, or conservation-area circumstances
• For listed buildings, the local checklist says consent is needed for works affecting the building’s special architectural or historic character and that the heat-pump position should be shown on relevant plans; pre-application discussion with conservation officers is advised where appropriate