Heat pump support
in Cardiff.

Start with the
right detail.

Cardiff Council groups sustainable development and energy within its strategies and policies for becoming a sustainable city. For a heat-pump service visit, keep the installation design, controls, emitters and maintenance record together so a qualified professional can assess the whole system rather than treating the heat pump in isolation. The council identifies local flood-risk management and flood and coastal erosion as Cardiff-specific policy areas. Before external equipment is serviced or replaced, note any history of flooding, restricted access or water exposure and tell the professional. Repair decisions should be based on an on-site safety and equipment assessment. Cardiff Council's page links to a Welsh-language version of its energy and environment information. Residents can request service or repair information in their preferred language and should retain model, serial-number and installer documents in an accessible format for future visits.

• Have your postcode, full address and system type available for the initial assessment.
• Record the make, model, serial number, warning codes and the affected heating or hot-water function.
• Clear safe access to the indoor controls and outdoor unit, and mention flooding, coastal exposure or restricted access.
• Gather commissioning, warranty, previous service and repair records, plus any landlord or building-management contact details.