Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair enquiries are for a system that is not heating or producing hot water as expected, is displaying an alarm, has abnormal noise, has a circulation or defrost issue, or has a suspected refrigerant, electrical, hydraulic or controls fault. Useful diagnostic information includes the make and model, error code, affected function, recent changes, photographs of the outdoor unit and indoor controls, and whether the issue is intermittent. Repair suitability and any parts or specialist requirements are assessed from the system details; no assumption is made about fault frequency or local coverage.
Repair enquiries are for a system that is not heating or producing hot water as expected, is displaying an alarm, has abnormal noise, has a circulation or defrost issue, or has a suspected refrigerant, electrical, hydraulic or controls fault. Useful diagnostic information includes the make and model, error code, affected function, recent changes, photographs of the outdoor unit and indoor controls, and whether the issue is intermittent. Repair suitability and any parts or specialist requirements are assessed from the system details; no assumption is made about fault frequency or local coverage.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
No. The council describes a heat-network programme centred on recovered heat for Shawfair, with possible expansion into existing buildings in Midlothian and Edinburgh. Whether a particular Dalkeith address is relevant depends on its postcode, building and network status.
Send the postcode, system make and model, controller or fault-code information, a short description of what has stopped working, and photographs of the relevant equipment. This helps distinguish a service requirement from a repair assessment without assuming the cause.