Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair triage should distinguish control or electrical symptoms from circulation, drainage, defrost, airflow and weather-protection issues, without assuming the cause from a message or postcode. Ask for fault codes, recent changes, photographs of accessible components, maintenance history and the circumstances of the failure. Where equipment is attached to or near heritage fabric, coordinate access and remedial work with the relevant property, conservation and planning considerations before altering external elements.
Repair triage should distinguish control or electrical symptoms from circulation, drainage, defrost, airflow and weather-protection issues, without assuming the cause from a message or postcode. Ask for fault codes, recent changes, photographs of accessible components, maintenance history and the circumstances of the failure. Where equipment is attached to or near heritage fabric, coordinate access and remedial work with the relevant property, conservation and planning considerations before altering external elements.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Yes, where relevant to the property or external equipment. Keep those checks separate from technical diagnosis and avoid assuming that any particular remedial change is permitted or suitable.
Provide the system model and records, fault codes, timing and symptoms, recent changes, and clear photographs of accessible controls, pipework, drainage and external equipment. Do not remove covers or imply a diagnosis before assessment.