Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair triage should record the system type, manufacturer, model, fault code, pressure or flow symptoms, weather compensation settings and whether the issue affects heating, hot water or both. Useful checks include controls, power supply, filters, circulation, outdoor-unit airflow and visible ice or obstruction, without opening refrigerant circuits or electrical enclosures. Heritage-sensitive properties may require repair or replacement options that minimise external alteration.
Repair triage should record the system type, manufacturer, model, fault code, pressure or flow symptoms, weather compensation settings and whether the issue affects heating, hot water or both. Useful checks include controls, power supply, filters, circulation, outdoor-unit airflow and visible ice or obstruction, without opening refrigerant circuits or electrical enclosures. Heritage-sensitive properties may require repair or replacement options that minimise external alteration.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Possibly. Older or heritage-sensitive buildings may have restrictions or design considerations affecting an outdoor unit, penetrations, routes and visibility. Check the relevant council planning and heritage requirements before work is specified.
Record the controller message and basic symptoms, check only accessible user controls and unobstructed airflow, then arrange assessment by a suitably qualified professional. Switch off the system and seek urgent help if there is a burning smell, exposed wiring, water near electrical equipment or another safety risk.