Heat pump support
in Edinburgh.

Start with the
right detail.

The City of Edinburgh Council’s Local Heat and Energy Efficiency Strategy (LHEES) sets a plan for decarbonising heat in buildings and improving energy efficiency, with mapped zones and a delivery plan. For local guidance, the property’s building form, fabric and LHEES zone are relevant context rather than proof of suitability or service availability. Edinburgh’s city-specific mix of dense historic tenements and visually sensitive older buildings means service planning may involve shared access, communal areas, restricted plant locations and building-management permissions. Planning or heritage questions should be checked with the council and an appropriately qualified professional before work is arranged. The council reports dozens of existing heat networks in Edinburgh, with more in development, and says it operates 11 council-owned networks. A heat-pump enquiry should therefore identify whether the home has an individual system or is connected to communal or district infrastructure before fault responsibility is assessed. Edinburgh has commissioned technical work examining heat-network potential, prospective zones, heat sources and a possible pipe route connecting zones. This is strategic public-energy context, not confirmation that a particular address can connect or that a heat-pump repair is covered.

• Gather the postcode, manufacturer, model, installation date if known and any controller fault code.
• Photograph the controller display and accessible indoor or outdoor equipment without removing covers.
• For a tenement or managed property, confirm the factor, landlord or network operator contact and access rules.
• Note whether the problem affects space heating, hot water, both or only a shared communal service.