Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair assessment should prioritise evidence-led, reversible checks of the existing system and its controls, while recording any visible condensate, drainage, penetrations and external-unit access issues. If the address or proposed work may involve a listed building, its fabric or setting, review the relevant planning position before intrusive changes and treat heritage constraints as a scoping consideration rather than a diagnosis.
Repair assessment should prioritise evidence-led, reversible checks of the existing system and its controls, while recording any visible condensate, drainage, penetrations and external-unit access issues. If the address or proposed work may involve a listed building, its fabric or setting, review the relevant planning position before intrusive changes and treat heritage constraints as a scoping consideration rather than a diagnosis.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
It may inform address-conditional scoping. Inverclyde Council identifies river, coastal, surface-water, groundwater and drainage or sewer sources, and says a flood-risk assessment may be needed in circumstances identified by its guidance and SEPA mapping.
No general conclusion should be drawn for every address. If proposed work could affect a listed building’s architectural or historic character, check the address-specific planning position and relevant consent requirements before intrusive alterations.