Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Diagnosis of heating or hot-water performance issues Checks of controls, sensors, circulation, outdoor-unit operation and system pressure where relevant Investigation of unusual noise, warning indicators, reduced output or intermittent operation Clear explanation of any recommended repair, replacement part or further assessment before work proceeds
Diagnosis of heating or hot-water performance issues Checks of controls, sensors, circulation, outdoor-unit operation and system pressure where relevant Investigation of unusual noise, warning indicators, reduced output or intermittent operation Clear explanation of any recommended repair, replacement part or further assessment before work proceeds
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Provide the postcode, heat-pump type and make or model if known, the symptoms or fault code, and any service or installation information. Do not open electrical or refrigerant components.
Highland Council publishes guidance on funding and energy-efficiency measures, including air-source heat pumps, and directs householders to eligibility information and Home Energy Scotland. Funding eligibility is separate from technical service availability and should be checked against the current scheme rules.