Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Fault diagnosis based on the system type, symptoms, controls and error information Investigation of heating or hot-water performance issues, unusual operation, leaks, icing, sensor or control faults Inspection of accessible components before any repair is proposed Clear explanation of findings and any recommended next steps Consideration of external-unit siting, access and appearance where a property is within or near a conservation area
Fault diagnosis based on the system type, symptoms, controls and error information Investigation of heating or hot-water performance issues, unusual operation, leaks, icing, sensor or control faults Inspection of accessible components before any repair is proposed Clear explanation of findings and any recommended next steps Consideration of external-unit siting, access and appearance where a property is within or near a conservation area
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Provide the postcode, system type, make and model, the symptoms, any error code, and whether heating or hot water is affected. Photographs of controls and accessible equipment can also help establish the next diagnostic step.
A pre-season check can help identify maintenance or control issues before heavier use, but the suitable timing depends on the system, its service history and the symptoms reported. Availability is confirmed from your postcode and system details.