Heat Pump Service
in Kingston upon Thames.

Useful facts,
not assumptions.

Service enquiries cover planned assessment and upkeep of an existing or proposed air-source or ground-source heat-pump system. The assessment can consider system type, heating and hot-water arrangement, controls, emitters, airflow or ground-loop conditions, outdoor-unit location, condensate drainage, noise and the implications of a conservation area or listed-building setting. Kingston Council’s Energy Saving Hub presents retrofit as a route to improved energy performance and comfort and includes air-source heat pumps among retrofit measures; its planning guidance also points householders toward Building Regulations and planning checks.

• Provide the full postcode, property type, access notes and whether the address is in or near a conservation area or listed building; Kingston Council provides a heritage map and area information for these checks.
• Send the heat-pump make, model, installation year if known, controller display or error code, and a brief timeline of the symptom. Include whether the system serves radiators, underfloor heating, hot water, or more than one zone.
• Keep service records, commissioning information, warranties and recent energy or maintenance notes available. For a proposed retrofit, gather the EPC if available and note insulation, glazing, existing boiler or cylinder and any planned building work.
• Describe outdoor-unit, plant-room and parking or carrying access, including narrow passages, shared areas, steps, flood-prone external space or restrictions on equipment visible from a public highway. Do not move panels or attempt refrigerant or electrical repairs.