Heat pump support
in Leicester.

Start with the
right detail.

Leicester City Council’s Climate Ready Leicester programme includes energy-efficiency improvements, work to reduce carbon emissions from public buildings and a low-carbon heat network in the city centre. The Leicester Local Plan identifies low-carbon heating and cooling as a specific policy area, supports energy-efficient retrofit of existing buildings, and notes that retrofit proposals must also be considered against local design and heritage policies. Leicester has a substantial historic environment, including 25 conservation areas, 396 listed buildings and 11 scheduled monuments, so equipment placement, external units, penetrations and visible pipework may require careful design review where a property or its setting has heritage significance. The wider county has also identified heat pumps among the home improvements supported through its Green Living Leicestershire programme, with eligibility and funding subject to the scheme’s own criteria.

• Provide the Leicester postcode, property type, heat-pump type and model if known, and a concise description of the symptom.
• Note any displayed fault code, when the issue began, whether heating or hot water is affected, and whether the system has been isolated.
• Keep installation, commissioning and previous service records available, including information about controls, cylinders, emitters and any supplementary heating.
• Identify access requirements and mention listed-building, conservation-area or other heritage status before external equipment, penetrations or visible pipework are altered.
• Do not remove covers or work on refrigerant or electrical components unless appropriately qualified; follow the system manufacturer’s safety instructions.