Share the pattern
Describe planned-care questions, last service date and any change you have noticed.
Availability confirmed from postcode and system details
A service assessment may cover system condition, seasonal performance, pressure and flow checks, filters and strainers, condensate drainage, defrost operation, sensors, controls, electrical isolation, hot-water settings and the condition of radiators or underfloor circuits. For a new or altered installation, the assessment should also consider the external unit’s position, boundary distance, prescribed noise requirements and whether the property’s planning history or heritage designation changes the approvals needed. Northern Ireland’s Department for Infrastructure states that domestic air-source heat pumps may benefit from permitted-development rights subject to conditions and limitations, including being at least 1 metre from a neighbouring boundary and meeting the prescribed noise standard; the specific property should still be checked before work begins.
A service assessment may cover system condition, seasonal performance, pressure and flow checks, filters and strainers, condensate drainage, defrost operation, sensors, controls, electrical isolation, hot-water settings and the condition of radiators or underfloor circuits. For a new or altered installation, the assessment should also consider the external unit’s position, boundary distance, prescribed noise requirements and whether the property’s planning history or heritage designation changes the approvals needed. Northern Ireland’s Department for Infrastructure states that domestic air-source heat pumps may benefit from permitted-development rights subject to conditions and limitations, including being at least 1 metre from a neighbouring boundary and meeting the prescribed noise standard; the specific property should still be checked before work begins.
Describe planned-care questions, last service date and any change you have noticed.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A service visit is shaped around condition, operation, controls and the care questions you have raised.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Not necessarily. Department for Infrastructure rules provide permitted-development rights for some domestic air-source heat pumps subject to conditions and limitations, but Lisburn & Castlereagh City Council advises seeking planning guidance in a conservation area. Listed buildings and other restrictions may require additional consent, so the property and proposed siting should be checked before installation or alteration.
The scope should be agreed in advance. A system assessment can consider the heat pump, controls, hot-water equipment and heat emitters, but a repair decision depends on the symptoms, system design, access and any specialist or statutory requirements.