Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair discussions should distinguish diagnosis from visible alteration. Document the existing outdoor unit, pipework, penetrations, controls, condensate path and access before work is considered; use non-invasive checks first and preserve historic fabric. If the proposed remedy changes a façade, attachment, route or other visible component in a conservation area or listed setting, seek address-specific planning or heritage guidance before proceeding.
Repair discussions should distinguish diagnosis from visible alteration. Document the existing outdoor unit, pipework, penetrations, controls, condensate path and access before work is considered; use non-invasive checks first and preserve historic fabric. If the proposed remedy changes a façade, attachment, route or other visible component in a conservation area or listed setting, seek address-specific planning or heritage guidance before proceeding.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
The council identifies four Ludlow conservation-area designations for places of special architectural or historic interest. External equipment, routes, penetrations or replacement components may therefore warrant an address-specific planning or heritage check.
No. Historic England’s listing concerns Ludlow Castle, Castle Square. It is independent background information and does not establish a designation, permission requirement or system decision for any other property.