Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair enquiries should describe the symptoms rather than assume the cause, such as loss of heating or hot water, repeated shutdowns, warning codes, unusual noise, poor temperature control, icing, leaks or suspected electrical issues. Keep the manufacturer, model, controller display, installation date if known, recent changes to settings, and any displayed fault code available. Do not remove covers or interfere with refrigerant, electrical or sealed-system components; isolate the system only as directed by its documentation or a qualified professional.
Repair enquiries should describe the symptoms rather than assume the cause, such as loss of heating or hot water, repeated shutdowns, warning codes, unusual noise, poor temperature control, icing, leaks or suspected electrical issues. Keep the manufacturer, model, controller display, installation date if known, recent changes to settings, and any displayed fault code available. Do not remove covers or interfere with refrigerant, electrical or sealed-system components; isolate the system only as directed by its documentation or a qualified professional.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
They may. Maidstone Borough Council identifies 41 conservation areas and publishes heritage guidance; the relevant planning position depends on the property, the proposed equipment and its setting. Check the council’s planning and heritage information before installing or materially changing external equipment.
Maidstone Borough Council’s climate action plan includes promoting funding opportunities for residents for heat-pump installation and other technologies, and its public-building decarbonisation work includes air-source heat pumps. This is policy context, not a statement that a particular household qualifies for funding or that service coverage is available.