Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Describe the reported symptom, operating conditions and any visible obstruction, drainage issue or external damage, then use photographs and the system details to support a careful review. Any proposed change to outdoor equipment, brackets, penetrations or associated controls should be considered alongside the exact property’s planning and heritage position.
Describe the reported symptom, operating conditions and any visible obstruction, drainage issue or external damage, then use photographs and the system details to support a careful review. Any proposed change to outdoor equipment, brackets, penetrations or associated controls should be considered alongside the exact property’s planning and heritage position.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
It can alter planning controls, and work normally permitted elsewhere may require permission. Check the exact property and the proposed alteration with the relevant planning information before proceeding.
Record the system details, reported symptom, relevant control message, outdoor-unit condition, airflow clearance, surroundings, visible pipework and condensate route, without dismantling the equipment.