Heat Pump Repair
in Musselburgh.

Useful facts,
not assumptions.

Repair is fault-led and separate from routine servicing. Useful first information includes the exact alarm code or symptom, when it began, whether heating or hot water is affected, recent power interruptions, controller settings, photographs of the indoor and outdoor units, and any recent building or electrical work. A technician may need to investigate electrical supply, sensors, controls, circulation, pumps, valves, defrost behaviour, condensate drainage, airflow, refrigerant-related issues and system hydraulics. Do not remove covers, bypass safety devices, alter refrigerant circuits or work on electrical parts yourself. Where flooding, standing water, corrosion or storm damage may be involved, isolate the system only if safe and explain the site condition when requesting assessment.

• Provide the full postcode, property type, access instructions and whether the system serves space heating, hot water or both.
• Record the make and model, controller or app messages, alarm codes, and whether the fault is intermittent or continuous; take clear photos without removing panels.
• Make the indoor controls, cylinder, consumer unit and outdoor unit safely accessible, and keep paths clear without entering unsafe, flooded or unstable areas.
• Flag older construction, listed-building or conservation-area concerns, recent extensions or insulation work, coastal exposure, unusual drainage, and any shared or planned heat-network connection before work is scoped.