Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
For a repair request, record the displayed code, symptoms, timing, pressure or flow indications shown by the controls, and whether heating or hot water is affected. Do not open electrical, refrigerant or sealed components. If the property uses district heating or communal plant, check the responsible managing agent or network contact before arranging work on an individual heat pump. Escalate electrical burning smells, leaks or loss of heating in vulnerable households promptly through the appropriate responsible party.
For a repair request, record the displayed code, symptoms, timing, pressure or flow indications shown by the controls, and whether heating or hot water is affected. Do not open electrical, refrigerant or sealed components. If the property uses district heating or communal plant, check the responsible managing agent or network contact before arranging work on an individual heat pump. Escalate electrical burning smells, leaks or loss of heating in vulnerable households promptly through the appropriate responsible party.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Official source supporting this page’s local context.
City-wide carbon-neutral frameworkOfficial source supporting this page’s local context.
Dense urban distinctionOfficial source supporting this page’s local context.
Nottingham City Council: climate and low-carbon strategyOfficial source supporting the property-specific local context on this page.
Nottingham City Council: home energy and heating guidanceOfficial source supporting the property-specific local context on this page.
ons.gov.uk: local planning and energy contextOfficial source supporting the property-specific local context on this page.
Send the postcode, make and model, controller message or code, affected function, and any installation or warranty records. Do not dismantle equipment or remove sealed covers.
No. They provide local context, not a property diagnosis. Suitability depends on the building, heat-loss assessment, emitters, controls, electrical arrangements, permissions and the existing heat network or system.