Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Investigation of heating or hot-water loss Checks for unusual noise, leaks, pressure or flow issues Electrical, control and sensor fault investigation Outdoor-unit, defrost-cycle and condensate checks Assessment of whether a component repair, replacement or further diagnostic visit is appropriate Safe fault isolation and repair planning, with heritage or access constraints considered where relevant
Investigation of heating or hot-water loss Checks for unusual noise, leaks, pressure or flow issues Electrical, control and sensor fault investigation Outdoor-unit, defrost-cycle and condensate checks Assessment of whether a component repair, replacement or further diagnostic visit is appropriate Safe fault isolation and repair planning, with heritage or access constraints considered where relevant
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
A postcode, system type, make and model, error codes, affected services, recent symptoms and installation or service records are useful. Photographs of the controls and accessible equipment can also help establish the next diagnostic step.
Follow the manufacturer's safety instructions. If there is a burning smell, visible electrical damage, a refrigerant concern, significant water leakage or another immediate hazard, isolate the system only if it is safe to do so and seek qualified assistance; do not open sealed or electrical components yourself.