Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
No-heat, reduced-heating or hot-water faults Controller, thermostat, sensor and communication issues Low-flow, pressure, circulation and air-in-system symptoms Outdoor-unit, fan, defrost and condensate-drain checks for air-source systems Safe isolation and assessment of electrical, refrigerant and water-side faults, with escalation where specialist certification or replacement parts are required
No-heat, reduced-heating or hot-water faults Controller, thermostat, sensor and communication issues Low-flow, pressure, circulation and air-in-system symptoms Outdoor-unit, fan, defrost and condensate-drain checks for air-source systems Safe isolation and assessment of electrical, refrigerant and water-side faults, with escalation where specialist certification or replacement parts are required
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Official local context source.
Conservation areas, Perth & Kinross CouncilOfficial local context source.
Heritage conservation, Perth & Kinross CouncilOfficial local context source.
Local Development Plan Settlement Maps, Perth & Kinross CouncilOfficial local context source.
A postcode, system type, make and model, fault code, affected functions, and a description of recent changes are useful for an initial assessment. Availability is confirmed from your postcode and system details.
Yes. The council's Local Heat and Energy Efficiency Strategy for 2024-2029 includes improving building energy efficiency and decarbonising heat, with a focus on heat pumps and heat networks. The associated Local Area Energy Plan takes a whole-energy-system view through 2045.