Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Record the exact fault message, warning light or unusual behaviour before arranging an assessment. Provide the heat-pump make and model, installation information if available, and any recent changes to controls or electrical supply. Repair planning may include checks of the outdoor unit, indoor hydraulic components, controls, sensors, filters, condensate arrangements and associated heating distribution; the appropriate checks depend on the system. Do not remove covers, alter refrigerant circuits or attempt electrical repairs yourself. Isolate the system only in accordance with the manufacturer’s instructions and use a suitably qualified professional for regulated work. Where a property is listed or lies within a conservation area, ask the local planning or heritage service whether proposed external changes require consent.
Record the exact fault message, warning light or unusual behaviour before arranging an assessment. Provide the heat-pump make and model, installation information if available, and any recent changes to controls or electrical supply. Repair planning may include checks of the outdoor unit, indoor hydraulic components, controls, sensors, filters, condensate arrangements and associated heating distribution; the appropriate checks depend on the system. Do not remove covers, alter refrigerant circuits or attempt electrical repairs yourself. Isolate the system only in accordance with the manufacturer’s instructions and use a suitably qualified professional for regulated work. Where a property is listed or lies within a conservation area, ask the local planning or heritage service whether proposed external changes require consent.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Official local context source.
North Yorkshire Council: Heritage, conservation areas and listed buildingsOfficial local context source.
Planning Data: Selby Town Conservation AreaOfficial local context source.
Environment Agency: Ouse Lower Yorkshire Operational CatchmentOfficial local context source.
Provide the exact error code or warning, when the issue began, whether heating or hot water is affected, and any recent changes to the controls, electrical supply or heating system. Photographs of the controller and accessible equipment can also help.
Routine like-for-like maintenance may differ from work that changes external equipment, penetrates walls or alters a historic building. Selby Town includes a designated conservation area, so check North Yorkshire Council’s heritage and planning guidance before making external alterations.