Heat pump support
in Swansea.

Start with the
right detail.

Swansea has a clear local decarbonisation context: Swansea Council's Net Zero 2030 programme says new council homes are built to the Swansea Standard with solar battery storage and air-source heat pumps, and its retrofit programme includes air-source heat-pump installation alongside fabric improvements and solar PV. The council's climate strategy sets a target for council operations to reach net zero carbon by 2030 and identifies changing weather, including heat, drought, flooding and storms, as a local climate concern. Swansea's planning context is also evolving through LDP2, which is intended to guide development through 2038 while protecting the natural environment and defining settlement boundaries and land-use allocations.

• Provide the Swansea postcode and confirm whether the property is a house, flat, newer-build home or older property.
• Record the heat-pump type, make and model, installation date if known, and any recent service history.
• Note the symptoms, when they began, displayed fault codes, changes in heating or hot-water performance, and whether the issue is intermittent.
• Keep manuals, commissioning information, system-pressure readings and photographs of controls or warning displays available.
• For a listed building or a property in a sensitive historic setting, check planning and heritage requirements before alteration. Swansea Council reports more than 500 listed buildings across the city and county and advises contacting its conservation section where proposed works may affect a listed building; like-for-like repair should still be confirmed as appropriate.
• Ensure safe access to the indoor controls, cylinder or buffer tank, outdoor unit and relevant service areas without removing protective covers.