Share the pattern
Describe planned-care questions, last service date and any change you have noticed.
Availability confirmed from postcode and system details
For an existing system, service preparation can focus on recording controls and displayed messages, noting unusual sounds or changes, checking that accessible airflow paths are not obstructed, and observing whether condensate can drain safely without opening equipment. Keep the review limited to visible, user-safe information and separate system observations from property-specific drainage or heritage considerations.
For an existing system, service preparation can focus on recording controls and displayed messages, noting unusual sounds or changes, checking that accessible airflow paths are not obstructed, and observing whether condensate can drain safely without opening equipment. Keep the review limited to visible, user-safe information and separate system observations from property-specific drainage or heritage considerations.
Describe planned-care questions, last service date and any change you have noticed.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A service visit is shaped around condition, operation, controls and the care questions you have raised.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Record the system make and model, controller messages, visible unit condition, accessible pipework, drainage surroundings and any observed changes, without opening equipment or carrying out electrical or refrigerant work.
No. Wiltshire Council’s plan provides general context about surface-water management; it does not establish a risk finding for any particular property or heat-pump system.