Heat pump support
in Truro.

Start with the
right detail.

Truro is Cornwall's cathedral city and administrative centre, with a substantial historic environment that includes listed buildings and places recorded on the National Heritage List for England. Historic England's Truro overview records heritage assets spanning Roman, early medieval, medieval, post-medieval and 20th-century periods, while Cornwall Council explains that conservation areas have special architectural or historic value and that many contain listed buildings. Cornwall's Climate Emergency Development Plan Document was formally adopted on 21 February 2023 and forms part of the county's planning framework for addressing climate change. These conditions make careful, property-specific planning important where heat-pump equipment, pipework, penetrations or external units could affect a protected or traditionally detailed building.

• Provide the full Truro postcode and confirm whether the property is a house, flat, outbuilding or small commercial premises.
• Share the heat-pump make and model, installation or commissioning information, and any recent service history.
• Record fault codes, indicator lights, unusual sounds, loss of heating or hot water, and when the issue began.
• Make the indoor controls, cylinder or buffer tank, heat-pump unit, electrical isolators and accessible external equipment available for inspection.
• If the property is listed or within a conservation area, identify that status before proposing changes to external units, penetrations, pipe routes or other visible work.
• Do not remove covers or work on electrical or refrigerant components unless qualified to do so.