Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair enquiries should record the heat-pump make and model, display codes, symptoms, recent changes and whether heating or hot water is affected. Do not open refrigerant circuits or electrical panels yourself. A technician may need safe access to the indoor unit, cylinder, controls, external unit and consumer unit; communal or developer-managed systems may have separate maintenance responsibilities.
Repair enquiries should record the heat-pump make and model, display codes, symptoms, recent changes and whether heating or hot water is affected. Do not open refrigerant circuits or electrical panels yourself. A technician may need safe access to the indoor unit, cylinder, controls, external unit and consumer unit; communal or developer-managed systems may have separate maintenance responsibilities.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Not necessarily. Provide system details and installation records where available. The assessment can then distinguish controls, commissioning and warranty matters from faults in the heat pump, emitters or hot-water system.
Record any displayed code, check only the manufacturer-approved user controls, and contact the responsible service route. Do not dismantle the unit; seek urgent help for electrical danger, burning smells, leaks or loss of essential heating in vulnerable circumstances.