Share the pattern
Describe the symptom, any message and whether the concern is constant or intermittent.
Availability confirmed from postcode and system details
Repair planning should begin with the system model, symptom history, fault codes and photographs of accessible equipment, pipework and drainage. Avoid dismantling or altering the unit, brackets, penetrations or controls; document any visible issue and distinguish equipment observations from the property’s planning, heritage and environmental context before repair work is considered.
Repair planning should begin with the system model, symptom history, fault codes and photographs of accessible equipment, pipework and drainage. Avoid dismantling or altering the unit, brackets, penetrations or controls; document any visible issue and distinguish equipment observations from the property’s planning, heritage and environmental context before repair work is considered.
Describe the symptom, any message and whether the concern is constant or intermittent.
Use your postcode, system details and requested support to confirm the appropriate availability and appointment route.
A repair or diagnostic visit is shaped around the reported fault and the system behaviour that can be assessed.
Use the booking form to provide your postcode and choose the support you need. That information is used to confirm the right next step.
These public sources inform the guide. They do not establish service availability or describe work by Heat Pumps Service.
Not necessarily. Wiltshire Council says the rules depend on the specific property and that heritage or environmental protections can affect consent; listed-building consent is separate from planning permission.
No. Surface-water and climate priorities provide independent background only. Diagnosis should rely on the system’s observed symptoms, controls, fault information and exact property context.